Early Move in Requests: Your “official” move in date is the start date of your signed lease agreement – 8/20. Our response to your question “When can I move in?” If you can be flexible your unit will be released as soon as it is ready. If you cannot be flexible your move in date is August 20. Once the unit is released for move in you will get an email the night before to give you move in instructions including where your keys will be, etc.
Mandatory Tenant Video: Please review the mandatory Tenant Video for information on the operation of the unit. Lots of tips & tricks on how certain things work in the unit and reminders on how to care for things in the unit. https://www.youtube.com/watch?v=E34KWwism5g
ONLINE Tenant Portal: Please make sure you can login to your tenant portal as that is where you will do most of your communicating with your community manager and maintenance. You should have received an e-mail with a link and your credentials to your Online Rental Account. The simplest way to login AFTER you have set up your login is to go to our website at www.whitehall-east.com scroll down and click on resident login. That login allows you to see your rent balances, payments, make payments, file maintenance work orders, etc. Please make sure you save the credentials so that you can return to the site to do all of these tasks. All work orders will need to be filed using the online tenant portal. If you have not received the login credentials or need it resent, please e-mail your community manager: firstname.lastname@example.org.
Rent Payment: We recently emailed your first rent statement based on the rent payment option you chose. If you did NOT receive your statement please reply to this email so that we can ensure that we have the correct email for you and get a statement to you. Please remember, rent due dates are based on the rent option that you chose. If you chose the 12-installment plan you will not get your first rent statement until 7/1.
Why do I have to pay rent before I move in? Each of you signed your lease agreement, and I hope, read that lease agreement, as it was clear what your due dates are for rent. The property owners chose to require all rents to be pre-paid. Again, if you do NOT get your rent statement via email, please let me know. You are not allowed to move in until all rents due are paid. If you are paying rent from a student loan/refund simply email us and we will adjust your rent so that the equivalent of one month’s rent is due by the original due date and the balance of the rent option you chose will be deferred to 9/10. This only applies to those that have chosen to pay rent in 1 or 2 installments. It does not apply to those that chose the 12-installments.
We recently emailed your user ID, Password and link for your on-line tenant portal. It is VERY important that you bookmark this page and remember your User ID and Password. While you can pay your rent on this site, this website is also where you will login to request service. All repair requests must go thru this system and is your quickest way of getting repairs made. You can also login through the website – www.whitehall-east.com. Additionally, we have sent you a text message to opt in to allow texting through our system. Please ensure that you opt in so we have another method of communication. This text will have come from Alliance Property Services.
Will I get a statement reminding me to pay my rent? Yes, any time a charge is posted to your on-line account a statement will be emailed to you.
Where can I get my keys? Once you receive the email that your town home is ready for move-in it will include all instructions for moving in. You will receive one key to the town home per resident. We do not have keys to the bedrooms. Residents are allowed to remove the bedroom door handle/lock and install their own door handle/lock so that they are the only one with a key to their own personal space. The original door handle and lock must be put back on upon your move out. We are not responsible for your bedroom keys if you chose to put your own lock on. If you move in and the room you chose has a key in the door it is simply because the previous resident was kind enough to leave their room key. You, of course, can use that or change your bedroom door handle/lock.
Do I need a parking pass? Yes. The parking pass information will be emailed to you the week AFTER move in. Parking pass forms must be completed ONLINE and submitted no later than September 1. Permits will be distributed the week of September 4. The parking pass fee is $75 and only the lease holder may have a parking pass.
What do I need to bring? Bedroom furniture, bathroom necessities, plunger for the toilet, shower curtain, and furniture for the common areas such as the living room/dining room – but be sure to coordinate with your roommates for the common areas.
Can we make an appointment to come see our town home? This time of the year we prefer not to show the town homes. So many of our residents, just like you will, have gone home for the summer. For this reason, many of the bedrooms are locked. Additionally, with so few of our residents around we prefer not to go in and out of their homes with people they don’t know. If you have NEVER seen the town homes, we will make exceptions of course.
Will the cable/internet be working upon our move in? All utilities are included in the rent payment. High speed internet and cable are free. Both will be working upon move in. You will only need to bring a router to connect to the modem in the living room.
Do I need to put any utilities in my name? No, all utilities are paid for through your lease agreement.
Do I need renter’s insurance and if so, why? As per your lease agreement, you are required to have renter’s insurance. Most all insurance companies offer renter’s insurance and it can even be added to a parent’s home owners policy. Any damage due to resident abuse/misuse, etc. is the financial responsibility of the tenant. In addition, the coverage of personal belongings of the tenants will be covered under renter’s insurance. The owner is not responsible for the cost of any damage, no matter the cause, to tenant owned items. You may also purchase renter’s insurance through the tenant portal. When you login to the tenant portal, if you do not have renter’s insurance, it will ask if you would like to purchase it. If you have your own renters insurance please email your declaration page to your community manager at email@example.com so that your insurance information may be updated.
What happens when I move in if there is a problem with the town home I moved into? Please login to your tenant portal and put in a maintenance request. All maintenance requests are completed as fast as possible and are prioritized as best as possible. When you login and click on maintenance request it does say to put in one request for each issue. Please don’t do that – just put everything into one maintenance request as that makes it much simpler for us to schedule.
I’ve called you 3 or 4 times and you never answer the phone? We are NOT ignoring you. From July 15 – August 24 we are difficult to get in touch with via phone due to the number of calls coming in and our entire staff is out overseeing everything done on the many properties that we have for students. Our number one goal is to get the town homes ready for you to move into. If you call and we do not answer please leave a message with your phone number. We can’t depend on caller ID to know who we are calling back so if a message is not left, we do not return the call. If you leave a message, we will return your call within 24-hours of your call. The best method of contact is via email.
We are so excited you are coming and excited that you chose Whitehall EAST Town Homes!!!
Of course, if you have any questions at all, please reply to this email.
Whitehall EAST Town Homes / Individually Owned Town Homes
PO Box 2716
Stow, OH 44224
Copyright © 2022 Whitehall East Town Homes - All Rights Reserved.
1501 Whitehall Blvd., Kent, OH 44240